Missed call SMSs are sent on your behalf

When your call to a customer is unanswered, an automated “missed call” SMS is sent on your behalf. Customers prefer SMS to voice messages and are more likely to respond to them. There are three types of message sent, all typically customised by company. These are the defaults.

This SMS is sent when a client you haven’t spoken to yet, misses a call. It is formal in tone and has “widlcards” that automatically insert:

• your name
• their name
• your company’s name
• the name of the service they enquired about
• if the lead was referred, the name of the referrer

This SMS is sent when a client you have spoken to, misses a call. It is deliberately less formal and has “wildcards” that insert:

• your name
• their name
• your company’s name
• the name of the service they enquired about

 This SMS is sent when you have been unable to contact the client over a series of calls and the lead is being closed. The trigger for this is set by clients but usually at ~3-5 consecutive missed calls. See Capture outcomes for more detail on how this process works.  The wildcards on this message insert:

• your name
• their name
• your company’s name
• the name of the service they enquired about

You can see when an SMS is sent to your prospect & can open and see what they see.

To see what’s been sent, open history:

• Wherever an SMS has been sent, it will be noted in the history
• To view the templated content, select the link (highlighted red in the image to the left)