Particle support

Hopefully, you are having a good experience with our software. No doubt from time to time, you’ll run into an area of function you don’t use often or an issue with your handset or the app and need some guidance. If this happens, please follow the instructions below to try and resolve the matter, but if that is not successful, then don’t hesitate to reach out to us via the email address provided and we’ll jump on it for you.

1. How-to questions

If you are new to Martin or are encountering a function you don’t often use and can’t quite work it out:

  • Check the relevant area on this site
  • Talk with your company’s administrator
  • If your issue is unresolved, then please reach out to us via the email address below

2. Connectivity issues

If Martin is not working correctly, please first confirm you do not have connectivity issues:

  • Check to see your Mobile Data is on
  • Confirm either the wireless or WIFI icon is showing
  • Check to see you can open websites
  • Log out of the app and log-in again
  • If your issue is unresolved, then please reach out to us via the email address below

3. App tech issues

If your phone handset has a functioning web connection, but Martin is not functioning correctly:

  • Close and re-open the app
  • Log out of the app and log-in again
  • If your issue is unresolved, then please reach out to us via the email address below

4. Integration issues

If the integration of the app with your calendar or email is not functioning correctly, then:

  • Follow the links provided here for instructions from the provider of your operating system on how to link your office calendar and email to your mobile handset
  • If you can access them from your mobile handset but they are not functioning as expected with the app, then
    • Turn the handset off and on again
    • Logout and log back in to Martin
    • Ask your company’s tech support for assistance
    • if they are unable to resolve your issue, please contact us on the email address provided below

Contact us

Once you’ve done the checks above please feel free to reach out and we’ll work to resolve your enquiry promptly.

Hours of service: we’re online on business days from 9am – 7pm, Australian Eastern Standard Time

Response times: we respond to most queries within an hour or so. And resolve most issues within 2-4 hours.

Your enquiry:

  • Problem: it helps to get a good written description of the issue you are facing.
  • Image: if you believe there is some malfunction and its visible in your device, then please send a screen-shot with your enquiry
  • Contacts: please be sure to include your name and mobile phone contact details

support@particlesales.com